Chat AI Automotive
Service bookings, parts enquiries and showroom chats — automated across phone, web and SMS.
The problem
Your service department is losing bookings it never hears about
After-hours browsers become tomorrow's competitors' bookings. Chat AI Automotive answers every web chat, SMS and enquiry the moment it arrives — quoting, booking and qualifying so your advisors start the day with a full schedule.
Features
What you get with Chat AI Automotive
24/7 service booking
Books services and repairs straight into your scheduler with rego lookup and correct labour times.
Parts and labour quotes
Answers 'how much for…' questions instantly from your parts catalogue and pricing rules.
SMS follow-ups
Automatic reminders, quote chases and booking confirmations that read like a human wrote them.
DMS integration
Syncs with your dealer management system so customer and vehicle records stay in one place.
After-hours lead capture
Every after-hours enquiry is qualified, logged and queued for your team's morning briefing.
Test-drive scheduling
Books test drives against real loan-car and staff availability — no double-ups.
How it works
Getting Chat AI Automotive live
- 1
Map
We map your booking rules, labour rates, parts catalogue and the questions your customers actually ask.
- 2
Connect
The assistant is wired to your DMS, calendar and SMS platform with scoped, audited access.
- 3
Launch
Web chat, SMS and (optionally) phone go live with supervised learning on your real enquiries.
- 4
Grow
Monthly tuning based on transcripts, booking outcomes and emerging intents keeps conversion climbing.
In the wild
Chat AI Automotive in action
Use cases
Where it shines
Mornings start booked, not behind
Overnight enquiries wake up as confirmed bookings in your scheduler, with rego, contact details and symptoms captured.
Quotes in seconds, not days
Trade and retail parts queries get instant answers from your catalogue — and a logged lead when it's a special order.
Big-department polish on a small-team budget
One mechanic and one service advisor run like a five-person front counter, because the routine never reaches a human.
FAQ
Chat AI Automotive questions
Major DMS and workshop scheduling platforms plus custom APIs — bookings, customer records and quotes stay in your system of record.
It only quotes from your approved pricing rules and books against your real availability. Anything outside the rules is escalated to your team.
Yes — web chat, SMS and Messenger share one brain, so a conversation can start on one channel and finish on another.
Data stays scoped to what the assistant needs, access is audited, and we comply with the Australian Privacy Principles.
It takes action — it checks real availability, quotes real prices, writes real bookings and follows up, instead of just answering FAQs.
See Chat AI Automotive on your customer calls
Book a free demo — we'll walk through your workflows and scope a pilot with measurable outcomes.