Voice Commerce
Conversational ordering, payment and support over voice — for delivery, pickup and high-volume call centres.
The problem
Every unanswered call is revenue walking out the door
Front-of-house teams juggle phones mid-service, and after hours callers hit voicemail. Voice Commerce answers on the first ring, takes the order or booking, takes payment, and confirms — in natural Australian English, at any hour.
Features
What you get with Voice Commerce
Natural Australian voices
Warm, locally-accented speech that regulars feel comfortable talking to — no robotic menu trees.
Orders and payments
Takes the order, upsells sensibly, and takes card payment over the phone with receipts by SMS or email.
Real-time POS sync
Orders land straight in your POS or kitchen display — no re-keying, no double-handling.
Smart call routing
Complex or sensitive calls hand off to your team with full context attached.
Accessible by design
A lifeline for customers who can't or won't use apps — voice remains the most inclusive channel.
Live analytics
Call volume, containment rate, average order value and peak windows — visible from day one.
How it works
Getting Voice Commerce live
- 1
Connect
Point your existing number (or a new one) at the platform and link your POS or booking system.
- 2
Train
We tune the assistant to your menu, prices, hours and house phrases — approved by you before go-live.
- 3
Launch
Go live for a soft-launch window with human backup, then switch on fully autonomous answering.
- 4
Learn
Monthly reviews of transcripts and outcomes keep the assistant sharp as your menu changes.
In the wild
Voice Commerce in action
Use cases
Where it shines
The reservation line that never sleeps
Guests book, amend or cancel tables at 10pm on a Sunday — and the team walks into a clean booking sheet on Monday.
Phone orders without the hold music
Click-and-collect queries, stock checks and phone orders handled on the spot, with payment taken in the call.
Delivery and pickup, fully automated
Peak-hour order spikes overflow to voice instead of dropping — average order value holds because the AI upsells consistently.
FAQ
Voice Commerce questions
We're upfront by design — the assistant introduces itself naturally and offers a human hand-off at any point. Most callers simply care that the task gets done fast.
Yes. Card payments are processed through your payment gateway with tokenised, PCI-aware handling — no card numbers are stored on our platform.
It asks a clarifying question first, and if the conversation still can't be resolved it transfers to your team with the transcript and caller details attached.
We integrate with the major POS, booking and delivery platforms, plus custom APIs. If your system has an interface, we can usually connect it.
Most voice commerce deployments go live within 4–6 weeks, including menu training, payment setup and a supervised soft launch.
See Voice Commerce on your customer calls
Book a free demo — we'll walk through your workflows and scope a pilot with measurable outcomes.